Microsoft Corporation (MSFT) Loses Money on Xbox One Sales

Microsoft Corporation (MSFT)
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Microsoft Corporation (NASDAQ:MSFT) is still trying its hand at hardware despite the massive losses its efforts have produced so far. The one bright spot in the firm’s hardware mire has been the Xbox One. The home console segment, despite massive losses to Sony in market share, is still a success.

Just because it’s a success in terms of sales doesn’t mean it’s one in terms of finances. Microsoft may not make a profit on gaming at all because of the amount of money the firm spends on research and development. One thing is clear, though the opposite is often repeated. Microsoft doesn’t make money on each console it sells.

Microsoft (MSFT) and Google (GOOG) End Battle

Microsoft doesn’t make money on the Xbox One

This misconception is largely due to the way in which Microsoft reports its numbers for the Xbox One division each quarter. The firm’s gaming numbers are a complex mess. Gaming is divided between two segments and mixed in with everything from Bing to Skype to Surface.

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We’re going to break down the numbers from the firm’s most recent reports in order to show that it’s not likely Microsoft makes money on each console sold. The firm records console sales in a less complex way than it records software sales.

The “Computing Gaming and Hardware” segment includes sales of the Xbox One and the Surface. It showed revenue of $1.93B in the three months through June. Microsoft said that $880M of that came from Surface. That means that the Xbox One made $1.05B in sales in the quarter, which it recorded as its fourth quarter of 2015.

Gross margin for the entire segment came in at 22.5 percent. Gross margin is the difference between the direct cost of making something and the price it’s sold for.

Microsoft (NASDAQ:MSFT) wasn’t direct in its break down of the gross margin for the quarter, but the firm did tell us that for the full year 2015 gross profit for the Surface came in at $1.3B and gross profit for the full segment came in at $1.788B.

That means that for the full year 2015, as Microsoft recorded it from July 2014 through June 2015, the gross profit on the Xbox came in at $458M.

Microsoft also refuses to break down its consoles sales into Xbox One and Xbox 360 units. We know from its reports that it sold 12M consoles in total during the twelve months through June 2015.

That means that the gross profit, per console, comes in at $38. Because Microsoft won’t break down Xbox 360 sales against those of the Xbox One we’re forced to make some guesses at this point.

VGChartz isn’t the best source for hardware sales data, but we’re going to use it to model some of the numbers as we don’t have the data from Microsoft. The outlet estimates that about 8.5M units of the Xbox One were sold between July 2014 and June 2015, the period we’re looking at.

It says sales of the Xbox 360 in the same period came to around 2.6M. That means we’re about a million of of the total number of Xbox sales that Microsoft gave us. We’re going to use the sales ratio that VGChartz gives us. It shows that about 75.6 percent of Xbox Sales were of the Xbox One.

This leads us to assume sales of 9.19M Xbox Ones during the twelve months through June 2015. We’re going to be generous and say that the gross margin on the Xbox 360 is 20 percent higher than that of the Xbox One, in reality it’s likely much more.

Doing the math we can estimate that Microsoft has a gross profit of $36.50 on each Xbox One sold. Unfortunately for Microsoft the story doesn’t end there.

Gross margin isn’t a profit

Gross profit isn’t the kind of profit you get to put in the bank, it’s just the kind of profit you can put down on a piece of paper. If you own a shop and you buy in a product, lets say the PS4, at $200 and sell it for $400, your gross profit is $200. That’s 100 percent margin, and you’ve done well right up until the bills arrive.

Firms don’t just have to pay for goods. They have to pay for research and development, and rent, and the electricity bill and wages for Phil Spencer and marketing and many many other expenses.

Operating profit includes these sorts of costs while net profit includes those as well as taxes, depreciation and interest. If our numbers are right the gross profit on the Xbox One is $36.50X9.19M=$335M.

Microsoft folds its operating costs for the Xbox division into those of the rest of its business, making it impossible to work out how much it spends on engineering the Xbox One, on developing software updates, and on marketing and selling the console.

With marketing for big titles like Grand Theft Auto V and Destiny reaching over $100M, and dev costs going up and up, we can be pretty sure that Microsoft ate through $335M in costs in the twelve months through June.

We know that in 2014 through May Microsoft spent about $35M on TV ads in the US alone. The holiday period is much more costly for game ads. That means costs in the US, for TV alone, likely broke the $100M barrier. Globally the firm likely spent much more, leaving it with less than $200M for everything else.

Developing backwards compatibility isn’t cheap, and neither is putting together the hardware needed to run the servers that let the Xbox One go online.

Until the firm reveals something that suggests otherwise that’s the best supposition to move forward on. Despite an estimated $36.50 gross profit on each console it makes, each Xbox One likely loses money for Microsoft.

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Why does Microsoft hide the Xbox One?

Microsoft (NASDAQ:MSFT) isn’t alone in hiding its numbers. There’s good reasons for a firm as big as Satya Nadella’s concern to want to hide the truth. It doesn’t want those competing with it to know its secrets, and it doesn’t want Wall Street catching hold of a narrative that it can’t control.

Sony also keeps a tight grip on the kind of info it releases in its annual reports and its numbers, though not mixed up with other business like those at Microsoft, are just as opaque as those from the Redmond, Washington, firm.

If the Xbox One is losing money Phil Spencer and Satya Nadella don’t want the rest of the market knowing that, and they certainly don’t want big investors finding out.

The important thing is not to ask whether Microsoft makes money on each Xbox One sold, even though the answer is likely no. The Xbox business as a whole is what really matters.

Rick Sherlund of Nomura reckons that the Xbox 360 business, Microsoft’s most successful gaming entry, actually lost the firm money in the course of its run as king of the console market.

Not everybody agrees with that view, but it’s clear that the way Microsoft hides its numbers makes it easy for narratives like that to build. The Xbox One is likely losing money for Microsoft, though the firm isn’t going to make that the headline of its next earnings report.

Views expressed are those of the writers only. Past performance is no guarantee of future results. Trading comes with severe risk. The opinions expressed in this Site do not constitute investment advice and independent financial advice should be sought where appropriate. This website is free for you to use but we may receive commission from the companies we feature on this site.

Michael Booker


  1. This isn’t news….hardware manufacturers have had to do this for decades. MS “makes” their money off software and XBLG subs, much like printer/copier manufacturers take a loss on their machines (you don’t really think there’s a viable margin on a $40-$60 all-in-one office machine, do you?) make their money off of ink refills/cartridges and same-brand paper.
  2. While I agree that Microsoft is probably not making much if any profit on Xbox One hardware it does seem unfair in the article to talk about software marketing / development and then not mention a word about software revenues / profits. Also not mentioned is any acknowledgement of the revenue stream created from the installed base who will make future purchases of software and services.
  3. The article doesn’t acknowledge that R&D for the Xbox division represents the forefront of R&D that it conducts that effects all the rest of it’s business units. For instance, producing a cloud that is highly effective in online transactions and now capable of real time compute offloading is a boon for the software required to be developed in networking, storage, API mediation, etc. Sony comparatively will reap little benefit from what it develops in the PS4…they’re even having to exit the PC and TV business because the rest of their balance sheet is suffering. Other things like UI/UX, Kinect, DirectX all contribute heavily to how Microsoft is shaping it’s future so it makes sense not to isolate the R&D investments. Also…Why does the article not talk about the revenue from licencing and their cut from developers? Until THIS generation…all consoles were loss leaders…so a break even and even a slight profit from hardware has no reflection on the financial success. If anything, this aspect proves this article is a worthless piece of analysis.
    • just because you disagree with the article does not make it worthless, you could be wrong not them and from what i read from other sites this article seems pretty much accurate. if you read those other sites you would have not called it worthless disagree all you want but it still is what it is.
  4. This article really doesn’t surprise me. I don’t think it’s just Microsoft whose losing money on Xbox One Sales. Don’t be at all surprised, if Sony is losing money on PlayStation 4 Sales. Besides, PlayStation 4 and Xbox One commercials are annoying and cliché, and they don’t give any valid reason to buy one of these two consoles.


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