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Satsuma Loans Review – READ THIS BEFORE Applying!

04. January 2020

Are you stuck in a financial rut with seemingly no way out? Satsuma Loans could be your way out. But before you rush into signing up on one of its loan offerings, take a moment to find out everything you can about the platform and its services.

To save you the hassle of digging up information online, we have undertaken a comprehensive review of the lender. In our thorough analysis, we have covered everything including the highlights, downsides and other important details.

Read on to make an informed decision on whether or not to take out a loan with them.

Try Our Recommended UK Payday Loan Provider 2020:

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Table of Contents

    What is Satsuma Loans?


    Though Satsuma Loans is a relatively new player on the scene, its roots go back at least two centuries. It is a trading name of parent company Provident Personal Credit Limited, which is among the oldest lenders in the UK.

    The lender is authorized and regulated by the Financial Conduct Authority (FCA) and has its head office in Bradford.

    They pitch themselves as a friendlier alternative to the traditional payday loan. And they make use of a new and vibrant model to try and differentiate themselves from the competition.

    Satsuma Loans has a long history of lending courtesy of its parent company. It offers an alternative to payday loans in form of short term installment loans. These are small loans repayable in a maximum of one year and can be repaid weekly or monthly. There are no hidden or extra charges from this transparent lender.

    Pros and Cons of a Satsuma Loans Loan


    • Regulated entity under the FCA
    • Operates on a no-fee model and thus does not charge late payment or prepayment fees
    • Offers a longer-term alternative to payday loans with friendlier terms
    • You can access funds within an hour if you time your application well
    • You can make weekly repayments on any day you choose
    • Mobile app makes it easy to access your account and transact
    • You can use SmartCheck to confirm eligibility and loan amount before borrowing


    • Borrowing costs are relatively high
    • Applicants must submit to a credit check which will affect score
    • You cannot qualify for a loan if you have an active bankruptcy

    How does a Satsuma Loans loan work?

    Satsuma Loans works on a relatively simple premise. They offer short term installment loans ranging from £100 and £1,000. You can borrow this amount over a span of 13 weeks and 52 weeks. And the maximum APR payable is 1,575%.

    A major differentiating factor between this and other lenders is that they do not use the monthly repayment schedule. If you want to, you can make weekly payments. And best of all, you can choose any day of the week to make your payments.

    They claim to be a friendly service provider, and true to this, they do not charge any arrangement fees for loan application. Neither do they charge any fees for early repayments, missed payments or late payments.

    When you apply for your first loan, they will require lots of details. The aim of collecting these details is to check whether or not you will have the ability to repay the loan. In addition to your details, they will also want you to submit to a credit check.

    With this information at hand, they are able to determine affordability as well as creditworthiness and make a fair decision. This means that even if you have been declined by other lenders, you might still qualify for funding from Satsuma. They are objective and weigh multiple factors before approval or rejection of any application.

    Before you go through the application process therefore, it would be great to use SmartCheck. This is an automated system using which you can check your eligibility, know your chances of getting approved and even check the amount you can qualify for.

    The importance of going through this check is to make sure the application does not impact your credit score negatively and you get declined. SmartCheck does a soft search and this gives the lender an idea of your creditworthiness without leaving a footprint. And you get your results in as short as 60 seconds.

    Note that in the actual application, you will need to go through affordability, identity, fraud and money laundering checks. Only then can you qualify for one of their loans.

    If you are in urgent need of funds, you might want to make your application and get approval between 6:00 AM and 11:00 PM. This is really generous as it gives you lots of time to get your application in and even verify details if need be. In case you manage to work within the said timeframe, you will be able to access funding within an hour of approval.

    After they approve your application, you will get an email with the loan agreement. But you can also find it on the lender’s mobile app. The app provides an easy way to keep track of the loan and repayments. You can also use it to check your eligibility for future loans.

    The team also makes it a practice to update borrowers with regular alerts and messages relevant to their account and loan.

    Once you get the funds, you need to choose a repayment plan. Choose a day of the week on which you want to make your payments and they will then set up a Continuous Payment Authority (CPA).

    As with most other short term loans, the earlier you pay the funds back, the better. You get to cut down on the interests payable and end up paying a lower amount overall. So if you ever find yourself in a position, you can pay extra and reduce the outstanding balance. But before you do this, you will need to call their customer support center.

    If at any point you have a hard time keeping up with payments, just contact the customer support team. Note that the lender does not charge any fees for missed payments or late payments. You will only need to pay back the original amount indicated on the agreement.

    What loan products does Satsuma Loans offer?

    Satsuma Loans offers short-term installment loans as an alternative to payday loans.

    What other store services does Satsuma Loans offer?

    Satsuma Loans does not offer any other store services.

    Satsuma LoansAccount Creation and Borrowing Process

    Creating an account and borrowing from the platform is not at all complicated.

    1. To get started, go to the site and use the SmartCheck online calculator to select an amount.

    You can choose to make repayments on a weekly or monthly basis. Once you submit these details, the site will automatically calculate the loan terms and give you the total cost of borrowing upfront. At this point, you are free to proceed with the application or play around with the amount and loan term to get the perfect fit for your circumstances.

    If you decide to proceed with the application, you will need to fill a short application form. First, you need to fill out information about yourself.

    Confirm whether you have a Satsuma loan and select if you will make repayments weekly or monthly.

    2. Select the loan amount and borrowing period and the purpose for which you are taking out the loan.

    3. Enter your name, date of birth, marital status and number of dependents, address, residential status and how long you have been at the residence.

    4. After you enter your contact details (email address and phone number, proceed to the next step by clicking “Next: Your Finances.”

    Under this section, you will need to enter your employment information, income details, monthly outgoings, employer details and other relevant information.

    Other details you will need to submit include your bank account information and credit card information.

    5. After submitting all details, click “Apply” and then wait for a response from the lender.

    If they approve within the aforementioned timeframe, then you will likely get the funds within an hour.

    The lender will set up a CPA for repayment to automate the process.

    It’s essential to be cautious during the sign up process for these products. This is because you can end up owing two to three times what you borrow on the longer-term loans, and many have difficulty repaying the short-term loans without reborrowing.

    Eligibility Criteria for Satsuma Loans Loan

    Before you start applying for a loan from Satsuma, here are some of the conditions you need to meet:

    • Be between ages 18 and 74
    • Be a UK resident
    • Have a mobile phone
    • Agree to a credit check
    • Have an email address
    • Not be bankrupt

    Information Borrowers Need to Provide to Get Satsuma Loans Loan

    You will need to provide a number of details about yourself when applying for a loan from Satsuma. Take a look at what you need:

    • A valid email address
    • A valid mobile number
    • Your bank account information
    • Debit card details
    • Details about your regular income
    • Regular expenses
    • Information about your home address for the past 3 years

    What countries are accepted for Satsuma Loans loans?

    Satsuma Loans offers services throughout the UK.

    What are Satsuma Loans loan borrowing costs?

    Before borrowing from Satsuma, you might need to acquaint yourself with their fees and borrowing costs. Take a look:

    • Arrangement fees – nil
    • Late payment fees – nil
    • Early payment fees – nil
    • Maximum APR – 1,575%
    • Representative APR – 535%

    Representative Example:

    • Loan amount – £480
    • Repayment period – 9 months
    • Repayments – monthly
    • Repayment amounts – £106.56
    • Interest rate – 133.1% per annum (fixed)
    • Total amount payable – £959.04

    Satsuma Loans Customer Support

    Satsuma has a high rating online from various platforms. On the site known as Reviews, it gets a 4.7 rating out of 5 on the basis of 2,880 reviews. Among the reasons for the high rating are comments about an excellent, understanding customer service team. Notably, most of the complaints concern high rates, and not customer service.

    Is it safe to borrow from Satsuma Loans?

    Satsuma Loans offers a considerable measure of safety for its borrowers. To begin with, the lender is authorized and regulated by the FCA. They therefore have to adhere to stringent operational requirements and exercise responsible lending.

    Furthermore, the site makes use of advanced encryption to protect the sensitive information that users upload to the site. However, it is always advisable to exercise caution when submitting information online. Avoid using a public computer as these are more prone to hacking and cybersecurity risks.

    Satsuma Loans Review Verdict

    A comprehensive look at Satsuma Loans proves that it is a reliable lender with lots of strengths. To start with, it offers transparency into its fees and costs. Borrowers can confirm eligibility before going through the application process. Their mobile app makes it easy to manage your account conveniently from a handheld device.

    Since they do not base approvals on creditworthiness in isolation, it is possible for bad creditors who have been declined elsewhere to access funding here. The only challenge you may have to content with has to do with high rates.

    A major downside to the service is the fact that loans are small compared to those of other short term lenders.

    But if you ever find yourself in a tricky spot financially, they might be a great last resort.

    Try Our Recommended UK Payday Loan Provider 2020:

    • Get an Instant Quote
    • Apply within 2 Minutes
    • Friendly Support Service
    • FCA Regulated
    *Subject to lender requirements and approval.


    Will borrowing from Satsuma affect my credit score?

    Yes. You can check your eligibility without affecting your score, but the moment you make an application, the lender will perform a hard credit check which will affect your score.

    Do I have to make weekly repayments if I take out a loan?

    No. All borrowers have the option of choosing between weekly and monthly repayments. Choose the most suitable option based on your payday to ensure that you make timely payments on the due date.

    Do I automatically qualify for subsequent loans after a first successful application and timely repayments?

    No. Every loan application will be assessed independently. Of course, if you made timely repayments on previous loans, this contributes to your likelihood of qualifying. But the lender will also assess your affordability based on current circumstances.

    How does Satsuma decide whether or not to approve my loan?

    The lender uses a combination of credit scoring and affordability to check whether you can manage to repay a loan. They will look at such aspects as income, outgoings, dependents, marital status and address to determine this.

    What does credit scoring entail?

    Credit scoring involves contacting one or more credit agencies to see your credit report. The report contains your personal credit history, information from other creditors and payment history on mortgages, credit card accounts and bills.


    Nica is a BA Political Science degree holder who fell in love with writing after college. She specializes in financial technology and cryptocurrency. At her young age, she was already able to work with founders who graduated from Harvard, tech startups funded by Y-Combinator, CEOs of multi-million dollar blockchain companies, investment companies in London and many more.

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