Apple Inc. ’s three former store workers revealed to Thrillist how their customers try to deceive them, and what are the entertaining lies that customers tried to get away with. An ex-employee told Thrillist that it is not wise to attempt to hoodwink store employees as they know more about the products than customers do.
Entertaining lies of Apple customers
Any famous brand that has been receiving well in the market has one thing in common –complaints. But, customers are not exactly the most trustworthy; they can be tiresome, irascible and can be outright mendacious, and on occasions can act like they know more about the products than the store employees do.
Three former Apple Store employees exposed to Thrillist the entertaining lies their customers made in order to get away with the product. One former employee revealed an interesting explanation allegedly offered by an Apple customer for his malfunctioning phone. “I had a guy try to convince me that the liquid damage was some kind of E.T. fluid from when he was abducted [by aliens].”
Another former employee offered a tale of a man who brought in an iPhone that was barely recognizable. “He told us it wasn’t working right,” and “So he took it out behind his house and shot it with a rifle because he was so fed up with the thing.” The ex-employee said the customer even expected Apple Inc. to replace the iPhone to which he refused to.
Extraordinary stories to get rid of the product
The last interesting story was about a customer, who brought in a malfunctioning, mutilated iPhone. The former Apple store worker told Thrillist that the customer told him that he had been talking on the phone when all of a sudden the phone got very hot and started to burn his hand, so he threw it back on the counter and “the phone erupted into flames.”
Such things do happen with the iPhone or any smartphone. The phone was, hence, taken to the Genius Bar, where it was found that it actually received liquid. Then the former employee came back to the customer and asked what he did. In reply, the customer told, “Well yeah, it caught on fire, so I threw it in the sink and ran water over it.”
Guessing the true story, the ex-employee says the customer would have dropped his phone in water and “thought that the best idea was to dry it in the microwave.” The truth, however, may been somewhere in between. But, sometimes customers can act impulsively, and then expect Apple to bear the costs.
Apple Inc. store employees made other interesting revelations about working in the Apple Store as well; however, the most important is that the Silicon Valley giant is not a cult.