Apple Inc. is reportedly struggling to replace faulty batteries in some iPhone 6s smartphones. According to a report from Business Korea, the iPhone maker was not prepared for the volume of affected phones. The company is facing problems in supplying sufficient quantities just in time.
Citing industry sources on November 27, the newspaper reported that the tech giant decided to replace the batteries of some iPhone 6S phones with a fault causing unexpected shut down for free. The company’s authorized service providers started replacing batteries starting November 21. This is the second iPhone battery-replacement program from Apple in the past three years.
According to the report, most customers who visited Apple stores and service centers couldn’t get their batteries replaced due to an insufficient supply.
“I went to replace my battery but I was told to come back next week because they will have the battery in stock then. I have to visit the center twice just to replace my battery,” an unnamed customer told Business Korea.
Industry watchers said that eight out of 10 customers who visited the centers failed to replace their batteries. Apple recommends that customers visit the centers after December 8 when it secures the supply of batteries.
Apple Free Battery Replacement Program
In a statement, Apple Inc. said it found that a very small number of iPhone 6s devices may unexpectedly shut down.
The company decided to announce a free battery replacement program after a Chinese consumer-protection group said it received reports of problems with iPhone 6s. The group said that many customers reported that their iPhone 6s shut down though half their battery life remained.
As you may already know, the majority of future growth for Apple’s depends on its strong foothold in China, the world’s second-largest economy. The company plans to boost its investments in China as it looks to reverse falling sales and regulatory hurdles in the country.
The U.S. tech behemoth said that the iPhone 6s battery issue is not a safety issue and only affects a limited number of iPhone 6s devices manufactured in September and October 2015.
The company recommended consumers experiencing the issue to contact online, visit an Apple store or authorized service provider to learn whether a specific device is eligible for a battery replacement, free of charge.
The battery-replacement program follows a separate repair program for iPhone 6 Plus devices. The company earlier announced that it will repair iPhone 6 Plus with display problems for $149 provided that the screen wasn’t cracked or broken.
In other news, Apple Inc. is working on a new iPhone 8 which will feature a 3D camera. The U.S. tech behemoth will team up with LG to fit the next year’s phone with a 3D camera. The company is rumored to introduce a completely new smartphone on the 10th anniversary of the iPhone in September 2017.